Oct 23, 2017 in General
It has come to our attention that some of our customers did not fully understand the difference between the personal and public folders within iShare. This led to some customers unintentionally posting files they thought were private into public folders accessible by other customers. We take the privacy of our customers very seriously and therefore have taken steps to remedy this situation. Effective immediately, we have removed all files from the Public folders. If you had files posted in any of the public folders, they have been moved to your private folder (My Files).
A preventative measure has also been put into place when you upload files. If you choose to upload a file to a Public or Group folder on www.ishareservices.com or within the TouchChat 2.10.0 software, a warning has been added letting you know that it is a public folder accessible by other customers. This is to ensure only files intended to be made public will be posted in the Public Folders.
To clear up any prior confusion, anything posted in ANY of the folders besides "My Files" is considered public and can be viewed and downloaded by other iShare users. If you wish for a file to remain private, please only use the "My Files" folder. Public folders include the following: Public Files, iShare Users, WordPower, Essence, Talk About, Hebrew, Pixon, and Gateway.
If you would truly like for your file to be public in order to share with other iShare users, please first remove ALL personal information. If you are using www.ishareservices.com ( https://ishareservices.com ), you can edit the file and change the type back to Public or Group. If you are accessing iShare within the TouchChat App, you would need to re-upload your file to the appropriate public folder.
We are very sorry for any inconvenience this has caused. If you have further questions or need assistance, please feel free to contact us at firstname.lastname@example.org.