iTunes® 12.7 & iPhone® X compatibility issues

Sep 14, 2017 in General

In lieu of the announcements made by Apple® earlier this week, we wanted to clear up a couple of current issues.  With the release of iTunes® 12.7, Apple has chosen to remove the App Store® from iTunes.  What does this mean for you?  The ability to backup and restore content, as well as iTunes file sharing are still available. However, this update creates an issue for the dedicated TouchChat Express. Currently, users with a dedicated TouchChat Express can update the app on their device by connecting a USB cable to a computer running iTunes. With iTunes 12.7, this is no longer possible. This means that users that do not have internet access on their device will be unable to update their TouchChat app once they upgrade their version of iTunes to 12.7.

The second issue is that TouchChat is not currently compatible with the iPhone® X.

We understand that both of these issues are frustrating, but please know that we are working diligently to find appropriate solutions.  Thanks for your patience!