iEssence to be removed from Upgrade Store in January 2019Plans and Pricing
Single-User Plans
| 6 Month Level 1 Support | 6 Month Level 2 Support | 12 Month Level 1 Support | 12 Month Level 2 Support | |
|---|---|---|---|---|
| Subscription Term | 6 months | 6 months | 12 months | 12 months |
| LiveChat Support | Yes | Yes | Yes | Yes |
| Telephone Support | Yes | Yes | ||
| Number of Users | 1 | 1 | 1 | 1 |
| Subscription Price | $30 | $70 | $50 | $125 |
Facility Plans
One price for multiple users at your facility
| 6 Month Level 1 Support (Facility) | 6 Month Level 2 Support (Facility) | 12 Month Level 1 Support (Facility) | 12 Month Level 2 Support (Facility) | |
|---|---|---|---|---|
| Subscription Term | 6 months | 6 months | 12 months | 12 months |
| LiveChat Support | Yes | Yes | Yes | Yes |
| Telephone Support | Yes | Yes | ||
| Number of Users | 3 or more | 3 or more | 3 or more | 3 or more |
| Subscription Price | $75 | $175 | $125 | $315 |
To purchase a support plan, please log in or create an account.
Note: Support plans are available for purchase in the U.S. only.
Hours of Availability
LiveChat support for Touchchat software is available Monday - Friday between the hours of 9:00 a.m. and 5:00 p.m. Eastern Time excluding holidays.
Phone support for TouchChat software is available Monday - Friday 8:00 a.m. - 5:00 p.m. Eastern Time excluding holidays.
Payments and Refunds
Subscriptions and subscription renewals are completed on this site using a credit card as the accepted method of payment. The fees applicable for the service are published within the site and exclude all taxes and charges unless otherwise stated. You are responsible for any taxes, data charges and internet access fees.
Silver Kite reserves the right to change the quoted prices at any time. You must be authorized to use the payment method you enter and you authorize us to charge you for the service you sign up for while the terms are in force. All contact information in your account must be kept current. If you upgrade your account for additional time or features, the fees will be pro-rated to the end of your current term. Subscription renewals are for the listed terms. You may downgrade your account at renewal. You may cancel your account by not renewing it at the end of the term, but subscription fees are not refundable.