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Troubleshooting:
Why do I have multiple TouchChat logos in my camera roll?


This could be caused by an iOS setting.

To prevent this from happening, tap on the device Settings > iCloud and check the ‘Download and Keep Originals’ setting.

It’s caused by iCloud uploading the TouchChat logo image to iCloud and then deleting it from the device. We can’t see it anymore, so the app re-adds it and the cycle continues.

There should always be 1 logo in your photos.  The purpose of the logo is to help a PC computer recognize that TouchChat is connected.  This is how the Chat Editor confirms TouchChat is installed on the device.





Get timely support and status updates with our ticket system.

Open a Ticket


Please send any support-related questions to: support@touchchatapp.com


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